Course Satisfaction Guarantee
HIVE EDUCATION COURSE SATISFACTION POLICY
1. Introduction At Hive Education, we aim for excellence in delivering top-tier educational experiences for our students. Our commitment to quality education is unwavering, and we believe in the value of the courses we offer. This Course Satisfaction Policy outlines our promise to you and the steps we'll take to ensure your satisfaction.
2. 10-Day Post-Course Satisfaction Guarantee We stand behind our courses. If, for any reason, you find yourself unsatisfied with the course you've completed, you can request a full refund within 10 days of course completion. We believe in the value of our content and want to ensure you feel confident in your educational investment.
3. Course Correction Your feedback is invaluable. If you identify an issue or inaccuracy in our course content, please report it to us. Hive Education is dedicated to continuous improvement, and we'll make every effort to correct or update the material based on valid feedback.
4. Limitations While we strive to accommodate our students, there are some limitations to our guarantee:
- The guarantee applies only to students who have completed the entire course and received their certificate of completion.
- The guarantee does not apply if a student has violated any of Hive Education's terms of service or code of conduct during the course.
- This policy is meant to address genuine concerns about course quality and is not applicable to personal disagreements with course content or delivery, or external factors beyond Hive Education's control.
- Refund requests made after the 10-day post-course period will not be entertained.
5. Process for Claims If you wish to claim a refund or report issues with a course:
- Reach out to our support team at [support email].
- Provide details of the course, date of completion, and specific concerns.
- Our team will review your claim and guide you through the next steps.
- Refunds, if approved, will be processed within 14 business days.
6. Contact Information For any questions, concerns, or clarifications about this policy, please contact:
- Email: [support email]
- Phone: [support phone number]
- Address: [Hive Education address]
Welcome to The Hive!
At The Hive, we are more than just a beauty education program; we are a nationwide community dedicated to advancing the careers of beauty professionals. Our mission is to provide professional, high-quality beauty education that empowers our students to be the most successful they can be.
Our Vision
We envision ourselves as the best-in-class institution for beauty education, offering a range of classes including Waxing Certifications, Waxing Specializations, and Business Management/Growth. Our first course, the Advanced Waxing Education / Honeycomb Wax Certification, is a testament to our commitment to taking an esthetician's waxing technique from beginner to advanced.
Our Values
- Kindness: We believe in showing kindness in our approach and teaching style.
- Respect: We strive to be strong as a hive, respecting students, educators, and all brands.
- Honesty: We speak the truth about our experience, acknowledging that it's okay not to know everything.
- Integrity: We are committed to solving problems for students of all backgrounds and abilities.
Our Students
Our students are either licensed estheticians/cosmetologists or on their way to be licensed, both male and female, aged 18-65. Many feel that their school did not fully prepare them for their profession, and they seek our guidance to take their skills to the next level. We ensure that our students feel heard, respected, and 100% confident in adding waxing services to their menu.
Our Educators
Our educators are experts in their chosen niche, passionate about sharing their knowledge, and believe in Honeycomb's products. They are rockstars who ensure that students have the best experience possible, meeting The Hive's mission and ethical standards at all times.
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Student Success
Student growth is the key to our success. We aim to ensure that every student walks out achieving the objectives set forth in the course. Our success is measured by the success of our past students, and we provide ongoing support to ensure their continued growth.
Join Us
Whether you are looking to enhance your waxing skills, align with a specific brand, or diversify your income through education and product distribution partnerships, The Hive is here to help you succeed. Join us today and be part of a community that values kindness, respect, honesty, and integrity.